CONDITIONS
These conditions govern all bookings made (whether through website, email, telephone or other means) with New City Concepts Limited ("New City Concepts" “us” “we” “our”) registered in Republic of Ireland. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the Site Terms and Conditions.
1. Booking
Any booking made by you shall be deemed to be an offer by you to purchase the relevant apartment arrangements subject to these conditions. A contract between you and us shall only come into existence:
if booking by telephone, once your Reservations Executive has confirmed acceptance of your payment details; or
if booking by via our website or email and the requested apartment is available, once you receive confirmation by email of your booking with the relevant booking link.
In respect of all bookings relating to apartments not owned by us,
New City Concepts acts as an introductory agent on behalf of our
preferred suppliers. Your contract for such bookings will be with the
actual preferred supplier. All such bookings will be also subject to
the relevant preferred supplier’s conditions in addition to these
conditions. The booker will be notified at the time of booking if
further preferred supplier’s conditions will also apply.
We
reserve the right to refuse, at our sole discretion, any booking you
make with us. It is the responsibility of the booker to notify us at
the time of booking of the names of the relevant guests and whether
they are adults or minors. Bookings for accommodation require at
least one full name for each apartment.
At New City Concepts owned
apartments, bookings will not be accepted from any paying guests
under the age of 18. Proof of identification and date of birth may be
requested at check-in. Should proof of identification and date of
birth not be presented on request, we reserve the right to cancel the
booking.
Please check your details carefully before you book as
incorrect or incomplete details may result in the booking being
canceled. Passport, visa and health requirements for you and your
party are your responsibility. You are advised to ensure that you put
in place appropriate travel insurance policies to cover cancellation,
medical cover and cover for loss or damage to personal property
during your stay.
To confirm your booking, we require a completed
booking form or a completed booking link via the internet. Telephone
bookings are confirmed only when New City Concepts has accepted the
booking in writing or by email and has taken payment in full. Payment
in full is required at the time of booking, unless otherwise agreed
in writing. Should payment not reach us within the required time, we
reserve the right to suspend or cancel any bookings made and any
deposit paid may be forfeited.
Payment should be made either
through New City Concepts website or through the following methods of
payment:
Debit or Credit Card (Visa, Master Card, American Express, Switch, Solo, Maestro). Please note that bank charges may apply for payments made by cards. Check with your card provider.
Company Cheque: Kindly ask for information concerning Cheque payments.
Bank Transfer: Bank details are available on request
We may pass your debit/credit card details to a third party to
process any payments.
Where we are unable to confirm the initial
requested accommodation, an alternative may be provided and an email
or other notification will be sent to inform you of the details. We
shall endeavor to hold the reservation for 48 hours in order for you
to signify acceptance by making payment in full
2. Rates
All apartment rates quoted are based on the rates prevailing at the time that a booking is confirmed (in the currency requested). Once a booking has been confirmed New City Concepts will not change the rate quoted unless you amend the booking but otherwise rates are subject to change without notice. VAT is charged at the rate in force at the time of booking.
3. Deposit
A deposit covering additional charges incurred during your current
(or any future) stay with us, breakages and damages may be taken at
the time of booking. We reserve the right to deduct from the deposit
without further notice, all amounts chargeable under these
conditions, including, but not limited to, further accommodation
charges.
Within one week of any deduction of any additional
charges from a deposit, We shall provide the booker by e-mail or
otherwise with a breakdown of the issues and the applicable
additional charges. If additional charges are taken from the deposit
the remainder of the deposit will be refunded to the person who paid
the deposit at the end of the guest’s stay after an inspection of
the apartment occupied and subject to settlement of all charges owing
to us.
4. Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of
booking to cover additional charges incurred during your current (or
any future) stay with us, breakages and damages. We reserve the right
to deduct from the relevant credit/debit card, without further
notice, all amounts chargeable under these conditions, including, but
not limited to, further accommodation charges.
Upon arrival at the
apartment debit/credit card details may also be taken as security for
any additional charges (which may be charged separately by New City
Concepts or the preferred supplier). In relation to New City Concepts
owned apartments, we may deduct from the debit/credit card the
amounts of any additional charges incurred by the guest during their
stay. The additional charges include:
Telephone Calls: Telephone calls are charged separately. Sometimes, telephone call charges are provided by a 3rd party supplier. Where this arrangement exists, it is the guest’s responsibility to set up a charge account with the service provider direct (details available in the apartment).
Broadband: Broadband is available in some apartment locations and where applicable will be charged for separately. Where broadband is offered, We shall make every effort to ensure that the service is available at all times, but we cannot guarantee any internet or broadband connection availability.
Other Chargeable Services: Details of any other additional services are available on request. The cost of any such services is payable directly to the apartment house.
Cleaning: New City Concepts expects the apartments to be left in a reasonable state on departure. If, at New City Concepts discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge. In addition, if an apartment is deemed unfit for occupation, the booker /guest will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair. We reserve the right to charge €100 plus VAT (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where smoking has taken place in a smoke free building.
Damages: Damages to the apartment or contents caused by the guest must be paid in full by the booker. In the event of any breakages or damage discovered after the guest vacates, We shall notify the booker by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required.
Keys: We shall issue the guest with sets of keys (as relevant) and extra keys are available on request. If the issued keys are not returned on departure a charge of up to €150 plus VAT will be made to the booker. If between the hours of 10 pm and 8 am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, We reserve the right to charge €60 plus VAT call out charge in addition to the charge for lost keys.
Call Outs: If the emergency call out number is used to call out the apartment manager between the hours of 10 pm and 6 am for any purpose other than an emergency, We reserve the right to charge the booker a call out fee of €60 plus VAT.
Within one week of any deduction of any additional charges from a debit/credit card, We shall provide the booker by e-mail or otherwise with a breakdown of the issues and the applicable additional charges. In relation to any additional charge payable, in the event that payment under a debit/credit card is declined, for any reason, or no card details are provided, we reserve the right to charge the booker or guest direct. The booker or guest must pay this invoice within 7 days of issue.
5. Arrivals and Departures
Apartments are available for occupation from 15:00 hours on the day of arrival to 11:00 hours on the day of departure. Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed. Early check in/late check out cannot be guaranteed unless the booking is made from the night before arrival/for the night after departure. Key collection details will be provided to the booker prior to the check-in date. Many apartments operate unmanned receptions so access codes and other relevant details will be provided only after a booking is confirmed. It is then the booker’s responsibility to ensure that the guests have all the key, access codes and other relevant information, provided to them by New City Concepts, to allow guests to access the apartments.
6 Cancellations and Amendments
Cancellations:
Cancellation policy is set out below, however, where we act as an agent for a network supplier the cancellation determined by that supplier and may differ from New City Concepts own policy. Where this is the case, the cancellation policy will be notified to you at the time of the booking. We will e mail the cancellation policy to the booker when we respond to their enquiry and repeat it when they confirm the booking.
All cancellations must be confirmed in writing (e mail is acceptable) Cancellation charges will be applied in relation to the notice period between notification of cancellations and the date of stay at each apartment within a booking:
Stays of less than 7 nights
We must receive
notification of cancellation for bookings from 1 to 6 nights, at
least 7 days prior to midday on the day of arrival. Cancellations
received less than 7 days prior to arrival will be subject to 100%
cancellation charges.
Stays of 7–27 nights
We must receive
notification of cancellation for bookings from 7 – 27 nights at
least 7 working days prior to the actual arrival date. Where
notification of cancellation is received less than 7 working days
prior to arrival date, we shall apply a minimum cancellation charge
of 7 nights accommodation.
Stays of 28+ nights
We must receive
notification of cancellation for bookings of 28 nights plus, at least
28 days prior to the actual arrival date. Where notification of
cancellation is received less than 28 days prior to the arrival date,
we shall apply a minimum cancellation charge of 7 nights
accommodation.
Refunds will not be applicable for non-arrivals.
If you wish to
cancel or amend an extended booking (see “Extensions” below), you
will be liable to pay the total charges for the extended period in
accordance with the scale above. These charges apply to notification
advised prior to arrival and/or during your stay.
New City
Concepts reserves the right to treat an early departure or reduction
in number of nights or apartments booked which results in a reduction
in the overall charges payable as a cancellation.
Group
Bookings
New City Concepts defines a group as being three apartments or more being booked in the same/or different location for similar dates by a booker, agent or otherwise. The minimum cancellation terms that will apply regardless of length are stay, are as per stays of 28+ nights as detailed above.
7. Extensions
If you wish to extend a stay, We require notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Failure to give us notice in writing of an intention to extend a stay may result in your apartment being booked by another guest.
Where notice of intention to extend your stay has been given, We reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking (plus any further deposit requirements). Where payment has been made by cheque or bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the time of booking and payment must be made by return.
8. Accommodation and Occupancy
All apartments are occupied as serviced apartments and on the
basis that no rights of tenancy are created, If this contract is with
an individual person (as opposed to a company) then by entering into
this agreement the person is declaring that the apartment booked is
not his / her principal place of residence.
New City Concepts acts
as an agent on behalf of its preferred suppliers in relation to the
accommodation owned or controlled by those preferred suppliers.
Reasonable care has been taken that the content of the New City
Concepts website (and/or other means of promotion or advertising) is
correct but it is subject to amendment at any time without notice.
All content on the New City Concepts website (and/or other means of
promotion or advertising) is published in good faith but you
acknowledge that we cannot check the accuracy of all information
provided by its preferred suppliers. Given the above factors, New
City Concepts does not warrant that the content of the our website
(and/or other means of promotion or advertising) accurately or
completely describe any of the apartments. Our web site may link to
other web sites and we are not responsible for the data policies,
content or security of these linked web sites.
You should note
the following points about apartments:
apartments are individual and vary in style, size and layout so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival;
The New City Concepts website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan;
The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, We or the preferred supplier may refuse access to the accommodation and either reserves the right to charge for additional apartments;
You and your party must comply with any rules and regulations set by New City Concepts, if the apartment is New City Concepts owned, and/or the preferred supplier in relation to their apartments. In any event we recommend that you take time to familiarize yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security;
You and the other members of your party are responsible for payment of any charges made for use of facilities, such as but not limited to broadband, additional laundry services, and for any other fees levied by us and/or the preferred supplier (under these or the preferred supplier’s conditions) for the use of amenities;
Accommodation might not be able to operate heating and air-conditioning at any one time.
Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
We shall use reasonable endeavors to retain any items left in apartments for up to 3 month after the guest’s departure date. Please email us for enquiries relating to any lost items.
For further information on individual apartments please email reservations@newcityconcepts.com
9. Restrictions
In relation to our owned apartments the following restrictions apply as standard. There may be other restrictions at preferred supplier apartments. Full details are available on request:
Smoking: New City Concepts operates a non smoking policy in its own apartments. Smoking may also not be allowed in preferred supplier apartments and should you wish to smoke during your stay you should ensure at the time of booking that you are permitted to do so in your chosen apartment location.
Pets: We regret that pets are not allowed in the apartments.
10. Liability
New
City Concepts is responsible for its own apartments, subject to these
conditions. We act as an agent for our preferred suppliers and any
contract relating to an apartment owned by a preferred supplier is
made direct with the booker/guest and that preferred supplier and,
other than its general management and booking obligations detailed in
these conditions, we shall not be liable to any party for any amounts
in relation to any acts or omissions under or in relation to that
contract or the relevant preferred supplier apartment. We are not
responsible for the theft and/or damage of your personal belongings
during your stay in any apartments booked. Therefore you are advised
to ensure you have appropriate insurances in place.
All
warranties, conditions and other terms implied by statute or common
law or otherwise are, to the fullest extent permitted by law,
excluded from any contract with New City concepts and these
conditions shall apply in their place.
However, nothing in these
terms and conditions shall affect your statutory rights if you are a
consumer.
In addition to the paragraph above, we shall not be
liable for any loss of profits, loss of business, depletion of
goodwill and/or similar losses, loss of anticipated savings, loss of
goods, loss of contract, loss of use, loss of corruption of data or
information, or any special, indirect, consequential or pure economic
loss, costs, damages, charges or expenses.
If you are booking for,
as or on behalf of a business or business employee, that business
shall indemnify us against all liabilities, costs, expenses, damages
and losses (including any direct or indirect consequential losses,
loss of profit, loss of reputation and all interest, penalties and
legal and other reasonable professional costs and expenses) suffered
or incurred by us arising out of or in connection with your, or your
business’, breach or negligent performance or non-performance of
these terms and conditions. If you are booking for, as or on behalf
of a business or business employee, New City Concepts total liability
in contract, tort (including negligence or breach of statutory duty),
misrepresentation, restitution or otherwise arising in connection
with the performance or contemplated performance of your booking
shall be limited to the fees paid to us under your booking.
Some
apartments advertised on the our website or on our printed literature
are owned and operated by third parties. Whilst we endeavors to
ensure the highest standards for third party apartments, it does not
warrant that, in booking these apartments on your behalf, the
apartment is managed in accordance with local national laws including
health and safety and insurance. You also understand that although a
third party may comply with local national laws, the rights and
remedies under such laws may be different to that of Ireland.
We
shall not be liable for any failure or delay in performance of its
obligations which results directly or indirectly from any cause or
circumstance which is beyond its reasonable control. The following
shall be regarded as examples of such circumstances: act of God,
outbreak of hostilities, riot, civil disturbance, acts of terrorism,
revolution, the act of any government or authority (including but not
limited to refusal or revocation of any license or consent), fire,
flood, lightning, explosion, fog or bad weather, interruption or
failure of a utility service (including but not limited to
electricity, gas, water or telecommunications), renovations
undertaken at the property, strikes, lockouts or boycotts, embargo,
blockade.
Other than in relation to death or personal injury
caused by our negligence, or any other liability that by law cannot
be excluded or restricted, our liability to you in relation to these
conditions is limited to the higher of (i) €1000; and (ii) the
value of the booking made with us.
11. Services
We cannot guarantee, or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air conditioning, water or any damage, telephone, broadband, internet and other communications, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest/booker, we shall use our best endeavors to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to New City Concepts owned apartments, and will use reasonable endeavors to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
12. Feedback and Complaints
We aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service offered, you should notify us in writing or by email as soon as possible in relation to any complaint about the booking service. In relation to any complaint about the apartment, you should notify the apartment manager as soon as possible in the first instance. If the problem cannot be resolved during your stay, you should write to Guest Services, at New City Concepts, 24 Culvert Apts, 7-7a pim street, Dublin 8, Ireland or call us on +353879940874 or email complaints@newcityconcepts.com. Our policy is to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them.
13. General
We reserve the right to change these conditions from time to time. Should guests be in breach any of these conditions, New City Concepts reserves the right to request that guests vacate their apartment within 24 hours. These conditions shall be governed by and construed in accordance with the laws of Ireland and it shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
14. Privacy
We may use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know. All information collected or properly obtained during the booking process will be processed in confidence. From time to time we randomly record telephone calls as a security measure and to monitor and improve customer service.